AI Layoffs in E-commerce

Customer service representatives, warehouse pickers and packers, product categorization specialists, and content moderators face the highest displacement risk. AI-powered chatbots now handle 70%+ of routine customer inquiries at major e-commerce platforms.

As of January 2026, Ai-Layoffs.com has documented 14,424+ positions affected by AI-related layoffs in the E-commerce sector. This represents layoffs we've verified and tracked—actual industry-wide figures may be higher. Our data comes from company announcements, SEC filings, and credible news sources.

We've documented layoffs at 2 E-commerce companies. These include Amazon, Wayfair. Each report above contains the full details, sources, and company statements.

Every layoff report is sourced from official company statements, regulatory filings, or verified news outlets. We cross-reference multiple sources and clearly link to original announcements. See our methodology page for full details.