Telvista to Close Dallas Call Center, Cut 110 Jobs in Permanent Shutdown

Telvista Inc. has filed a Worker Adjustment and Retraining Notification (WARN) with the state of Texas, signaling the permanent closure of its Dallas call center operations. The move will result in the elimination of approximately 110 jobs at the company’s facility on Stemmons Freeway, as reported by Chron. This closure underscores the continued contraction of domestic call center footprints as the BPO industry faces mounting pressure to reduce costs.

Key Facts

• Impact: 110 employees at the 8585 N. Stemmons Freeway location.
• Effective Date: Separations are scheduled for February 28, 2026.
• Severance: The company stated it intends to offer severance packages to eligible employees.
• Source: Chron | Additional source: WFAA

Facility Closure Details

The shutdown targets Telvista’s operation at 8585 N. Stemmons Freeway, a site that has handled customer care and technical support services. According to filings with the Texas Workforce Commission, the closure is considered permanent. While the layoffs are officially slated for late February, the company noted that some employees could be released earlier based on business needs.

In its filing, Telvista described the move as a “business decision” but did not elaborate on specific drivers such as lost contracts or automation initiatives. The company confirmed that affected workers do not have “bumping rights,” meaning they cannot displace employees at other locations to save their jobs.

The BPO Sector Context

While Telvista has not explicitly attributed these cuts to artificial intelligence, the Business Process Outsourcing (BPO) sector is currently navigating a massive structural shift. Domestic call centers are increasingly vulnerable as major enterprise clients look to replace Tier 1 human support with Generative AI agents and automated voice systems. This trend has led to a steady drip of facility closures across Texas and the Sun Belt, where legacy support hubs are being consolidated or dissolved entirely.

Affected employees will receive pay and benefits through the 60-day notice period required by federal law. Telvista stated it hopes the severance offers will “lessen the impact of this closure on individual employees and on the community as a whole.”